Member Growth Operations Associate Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the implementation and ongoing enhancement of member communications through email, direct mail, SMS, and various campaign workflows.

• Create, modify, and sustain email templates in Braze.

• Conduct comprehensive end-to-end quality assurance for email, direct mail, SMS, and associated campaign workflows.

• Manage direct mail campaigns via PostGrid and Cornerstone, overseeing proofs, production schedules, approvals, and vendor transitions.

• Convert authorized custom communication requests into campaign strategies, configurations, and quality assurance processes.

• Record issues, communicate potential risks promptly, and enhance quality assurance controls.

• Facilitate new client launches by utilizing campaign playbooks, email and direct mail canvases, launch configurations, and operational readiness assessments.

• Oversee file ingestion requirements, validation, and data synchronization to Braze.

• Track dependencies and handoffs, maintain project plans, and ensure timely progress on launch activities.

• Provide backup support and take ownership of assigned campaigns or processes from initiation to completion.

• Manage client-level CML updates and uphold an accurate, scalable Braze catalog.

• Handle Do Not Contact requests across various channels.

• Ensure maintenance of process documentation and operational sources of truth.

• Acquire knowledge of core tools, playbooks, quality assurance standards, launch workflows, and client-specific requirements within the first 90 days.

• Take charge of new email builds within legacy ongoing client playbooks.

• Implement at least one process or documentation enhancement that boosts accuracy or scalability.

⛳️ Requirements

• A minimum of 4 years of experience in marketing operations, campaign operations, project management, or a related discipline.

• Proven experience in project management, including organizing dependencies, handling multiple deadlines, and driving tasks to completion.

• Exceptional attention to detail and a systematic approach to quality assurance.

• Ability to quickly learn technical systems and workflows, transitioning smoothly between strategic thinking and hands-on execution.

• Strong written and verbal communication abilities, with the discernment to clarify requirements and escalate risks promptly.

• Capable of effective prioritization in a dynamic environment, adjusting to shifting business needs.

• Proactive utilization of AI tools to enhance individual performance and efficiency.

• Familiarity with Braze or another customer engagement platform.

• Experience in building or editing email templates, including knowledge of HTML and dynamic personalization.

• Background in executing direct mail campaigns or collaborating with print and fulfillment vendors.

• Understanding of audience segmentation, eligibility or member data files, campaign suppression rules, and data validation.

• Proficient with tools such as Asana, Notion, Jira, Google Suite, or Chamaileon.

• Experience in healthcare, benefits, or another regulated industry.

• Must adhere to Virta’s security and privacy protocols when managing HIPAA-governed patient information.

• Must possess legal authorization to work in the United States.

🏝️ Benefits

• Equity

• Bonus

• Remote-first work arrangement

• Office hubs located in Denver and San Francisco

• Security and privacy training

• Benefits information available on Virta’s Careers page