Member Communication Supervisor

This is a fully remote position, open to applicants in California.

📋 Description

• Manage and lead a dedicated team within the call center.

• Oversee the recruitment, training, staff recognition, and performance assessment processes.

• Monitor live performance to ensure compliance with service level agreement requirements.

• Ensure that inquiries and issues are investigated and resolved in accordance with client-defined policies, procedures, and standards.

• Review and authorize training materials.

• Evaluate, assess, and propose enhancements to the call center operations.

⛳️ Requirements

• At least three (3) years of experience in a comparable role with leadership duties.

• Exceptional written and verbal communication, as well as presentation skills.

• Experience in the healthcare sector, including provider, insurance, operations, or administration.

• Knowledge and experience with Medicaid and/or Medicare are highly preferred.

• Strong leadership abilities with a knack for motivating team members.

• Excellent time management and problem-solving capabilities.

• Keen attention to detail and precision.

• Must reside in the state of California.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and career advancement.

• Flexible vacation policy.

• 401(k) employer matching.

• Comprehensive health benefits.

• Educational assistance.

• Access to leadership and technical development academies.