Medicare Sales – Outreach Liaison

This is a fully remote position, open to applicants in Texas.

📋 Description

• Achieve a set daily target of outbound calls to potential Medicare beneficiaries.

• Inform beneficiaries about additional benefits that are available.

• Obtain the Scope of Appointment and arrange plan presentations with licensed Medicare agents.

• Exhibit consistent productivity, enthusiasm, and energy during outbound calls.

• Master outreach workflows and scripts while creating a conversational engagement style.

• Interact with members, evaluate their needs, and anticipate objections.

• Participate in daily and weekly team meetings while remaining accountable for performance.

• Complete follow-ups on calls, schedule appointments, and track productivity.

• Achieve designated quotas.

• Uphold a positive, professional demeanor with both internal and external customers.

⛳️ Requirements

• At least two (2) years of successful experience in Medicare telesales, telemarketing, or customer service within a call center, with a focus on Medicare products.

• Demonstrated ability to meet quotas in a telesales or call center environment.

• Capability to work independently with a strong work ethic in a remote setting.

• Exceptional communication, critical thinking, and interpersonal abilities.

• Strong memory and skill in explaining services to beneficiaries.

• Outgoing personality and positive attitude; comfortable advancing conversations.

• Flexible schedule with the capacity to work a recurring 40-hour week, including occasional work outside of standard business hours when needed.

• Proficiency in computer applications and knowledge of CRM systems such as Salesforce, multi-dialer phone systems, Google Workspace, and Microsoft Office, including Microsoft Word.

• Dedication to a drug-free workplace and preparedness for pre-employment substance abuse testing and background checks.

• Strong communication and customer service capabilities.

• Ability to track, monitor, and retrieve call information effectively.

• High school diploma or equivalent required; degree preferred.

• Bilingual proficiency in Spanish, Khmer, Creole, Mandarin, Arabic, or other languages is preferred.

🏝️ Benefits

• Performance-based incentive bonuses

• Opportunity for career advancement within the company

• Comprehensive health coverage, including medical, dental, and vision

• 401(k) Plan

• Paid Time Off

• Employee Assistance Program

• Health Care FSA

• Dependent Care FSA

• Health Savings Account

• Voluntary Disability Benefits

• Basic Life and AD&D Insurance

• Adoption Assistance Program

• Training and Development opportunities

• Chance to LOVE, LEARN, and GROW with the company