Medical Virtual Assistant – Regenerative Medicine

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage around 50 patient calls each day, primarily receiving inbound calls, with necessary outbound follow-ups.

• Schedule, reschedule, and confirm appointments; update calendars and resolve scheduling conflicts.

• Assist with patient inquiries, requests for medical records, and follow-ups on appointments.

• Maintain clear, professional, and compassionate communication with patients.

• Monitor outstanding patient requests and ensure prompt follow-through.

• Aid with patient screening, registration, and the documentation process during intake.

• Process requests for medical records and ensure accurate patient information is maintained in Practice Fusion.

• Organize and update medical documents, treatment plans, and supporting records.

• Coordinate the submission of treatment plans and follow-up documentation with practice staff.

• Verify insurance eligibility, coverage, and benefits for patients.

• Process requests for prior authorization and follow up on pending approvals.

• Assist with documentation and follow-ups related to workers' compensation and no-fault insurance claims.

• Prepare billing documentation for the outsourced billing department.

• Coordinate corrections in coding, missing information, and outstanding billing issues.

• Ensure accurate appointment, insurance, and patient documentation is maintained within the EHR.

• Provide support for administrative catch-up tasks, documentation, and pending work.

• Adjust to changing priorities while ensuring records are accurate and follow-through is timely.

⛳️ Requirements

• Prior experience in supporting U.S. medical practices, including roles in patient scheduling, insurance workflows, healthcare administration, or similar medical office operations.

• Experience managing both inbound and outbound calls, ideally within a medical or healthcare context.

• Capability to handle around 50 calls on a daily basis.

• Familiarity with scheduling, rescheduling, and confirming appointments; managing patient inquiries and follow-ups.

• Experience in verifying insurance eligibility and benefits.

• Proficiency in processing requests for prior authorization and following up on pending approvals.

• Prior experience in navigating EHR/EMR systems and keeping accurate patient information.

• Experience with Practice Fusion is highly preferred but not mandatory.

• Preferred experience in medical records, patient registration, intake documentation, and treatment plan coordination.

• Familiarity with billing documentation, coding corrections, or coordination with outsourced billing services is preferred.

• Prior experience with workers' compensation and no-fault claims is preferred.

• Must be able to communicate clearly and professionally in both spoken and written English.

• Relevant work experience is required.

• An NBI Clearance and/or Local Police Clearance must be provided before onboarding.

• Availability for video meetings with the camera on when necessary.

• A reliable laptop or desktop computer is essential.

• A stable high-speed internet connection of at least 25 Mbps is required.

• A noise-canceling headset is necessary.

• A working webcam is required.

• A quiet and professional work environment is essential.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Optional Premium VPN Access.

• HIPAA & Cybersecurity Training + Certification (Provided).

• Training for Top 1% VA Performance.

• Client-Approved U.S. Holidays.

• Client-Approved Paid or Unpaid Time Off.

• Access to Tools & Resources.

• Optional Performance-Based Incentives.

• Bonuses, incentives, or increased hours may be available based on performance.

• Resources, training, and allowances for independent contractors, as approved by clients.