Medical Virtual Assistant – Primary Care, Patient Coordination

This is a fully remote position, open to applicants in Brazil, +6 more countries.

📋 Description

• Respond to and manage incoming patient calls during business hours.

• Address patient inquiries in a professional, courteous, and efficient manner.

• Assist patients with appointment requests, general inquiries, and administrative matters.

• Collaborate with the physician and in-house medical assistants.

• Schedule, confirm, reschedule, and oversee patient appointments.

• Maintain precise provider calendars utilizing Tebra EHR.

• Organize both in-office and telemedicine appointments.

• Update patient information and ensure accurate EHR documentation.

• Verify patient insurance eligibility, benefits, and coverage details.

• Process and follow up on prior authorization requests.

• Assist with documentation and administrative requirements for Medicare Advantage plans.

• Upload insurance-related documents, patient data, and necessary records.

• Liaise with insurance providers to resolve eligibility and authorization issues.

• Provide daily back-office administrative support.

• Organize, upload, and maintain accurate patient documentation.

• Assist with electronic records management and computer-based tasks.

• Facilitate communication among patients, the physician, and in-office staff.

• Handle patient information accurately and confidentially in compliance with HIPAA guidelines.

• Medical billing is managed by a separate billing specialist and is not a primary responsibility.

⛳️ Requirements

• Demonstrated experience in healthcare administration, medical virtual assistance, or medical front desk operations.

• Strong preference for experience in family medicine, primary care, or internal medicine.

• Proven ability to manage high-volume patient calls, appointment scheduling, and patient coordination.

• Practical experience with insurance eligibility verification and prior authorizations.

• Familiarity with Medicare Advantage plans, including documentation and uploads.

• Working knowledge of medical terminology, common medications, and basic primary care workflows.

• Excellent spoken and written English communication skills, with clear and professional phone demeanor.

• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced medical setting.

• Ability to work independently with minimal oversight and training.

• Proven reliability, professionalism, and commitment to long-term employment.

• Ability to communicate patiently and respectfully with elderly patients.

• Must be able to provide an NBI Clearance and/or Local Police Clearance prior to onboarding.

• Must be available for video meetings with the camera on when required.

• Relevant work experience is mandatory.

• Access to a reliable laptop or desktop computer.

• Stable high-speed internet connection of at least 25 Mbps.

• Noise-canceling headset.

• Functional webcam.

• Quiet and professional work environment.

• Spanish-English bilingual proficiency is preferred but not essential.

• Previous experience with Tebra EHR (formerly Kareo) is advantageous.

• Nursing background or active RN license is highly preferred but not required.

• A medical degree or professional license is not mandatory.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Optional Premium VPN Access.

• HIPAA & Cybersecurity Training + Certification (Provided).

• Top 1% VA Performance Training.

• Client-Approved U.S. Holidays.

• Client-Approved Paid or Unpaid Time Off.

• Access to Tools & Resources.

• Optional Performance-Based Incentives.

• Optional contractor perks and client-approved allowances.