Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Spain.

📋 Description

• Verify patient insurance following check-in and ensure that the information is accurate, updated, and properly documented.

• Examine denied claims, determine the reasons for denial, assist with reprocessing, and follow up on any missing information.

• Assess and process Explanation of Benefits documents and address EOB backlogs.

• Resolve outstanding insurance balances and issues related to patient accounts.

• Provide support for Cigna and Veterans Affairs claims workflows.

• Manage vendor payments, including processing check payments when necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor missed appointments, canceled appointments, and analyze scheduling trends.

• Generate reports on balances, appointments, EOB backlogs, denied claims, and other operational metrics.

• Facilitate communication among the provider, care team, and administrative staff.

• Identify gaps in workflow, billing issues, documentation delays, scheduling problems, and patient account concerns.

• Propose practical solutions to enhance clinic efficiency.

⛳️ Requirements

• A minimum of 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Exposure to CPT and ICD-10 coding.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and follow-through.

• Ability to work independently with minimal supervision.

• Proven leadership, ownership, or high-accountability experience in a previous position.

• Proactive mindset, with the ability to anticipate needs before being asked.

• Highly detail-oriented, especially with billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when collaborating with a busy provider.

• Confident, professional, and organized in communication.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy, dependable, and comfortable handling sensitive information.

🏝️ Benefits

• Performance-based increase after 6 months.

• Remote work setup.