Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Confirm patient insurance following check-in and ensure that all information is accurate, updated, and properly documented.

• Analyze denied claims, determine reasons for denial, assist with reprocessing claims, and follow up on any missing information.

• Review and process Explanation of Benefits (EOB) documents and resolve EOB backlogs.

• Examine outstanding insurance balances and patient account issues, coordinating their resolution.

• Assist in claims-related workflows, including those related to Cigna and Veterans Affairs claims.

• Manage vendor payments, including issuing checks when necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments while identifying relevant scheduling trends.

• Generate reports detailing outstanding balances, missed and canceled appointments, EOB backlogs, denied claims, and other operational metrics.

• Offer clear insights and actionable recommendations in reports as needed.

• Facilitate communication among the provider, care team, and administrative staff.

• Identify gaps in workflow, billing issues, documentation delays, scheduling challenges, and patient account problems.

• Propose practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Background in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims processing, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 coding.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and commitment to follow-through.

• Ability to work independently with minimal supervision.

• Proven experience in leadership, ownership, or high-accountability roles.

• Proactive and capable of anticipating needs before being prompted.

• Highly detail-oriented, especially regarding billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient while working with a busy provider.

• Confident, professional, and organized in communication.

• Willing to take personal responsibility for assigned tasks.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy, reliable, and comfortable managing sensitive information.

• Prior experience in a chiropractic clinic is a plus.

• Familiarity with Cigna or Veterans Affairs claims is advantageous.

• Experience in clearing EOB or billing backlogs is a bonus.

• Background in preparing operational or billing reports is beneficial.

• Experience in mentoring, training, or supporting new team members is a plus.

• Experience collaborating closely with a clinic owner, provider, or executive-level leader is desirable.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Flexible remote work setup.