Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Confirm patient insurance details post check-in, generally within 15 minutes of the scheduled appointment.

• Ensure that insurance information is precise, up-to-date, and properly documented.

• Analyze denied claims, determine reasons for denial, assist with claim reprocessing, and follow up on any missing information.

• Review and process Explanation of Benefits (EOB) documents and manage EOB backlogs.

• Examine outstanding insurance balances and patient account issues while coordinating resolutions.

• Facilitate claims-related workflows, including those for Cigna and Veterans Affairs claims.

• Assist with vendor payment coordination, including check payments as necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments, identifying scheduling trends.

• Generate reports on outstanding balances, missed appointments, canceled appointments, EOB backlog, denied claims, and various operational metrics.

• Provide clear insights and actionable recommendations in reports when required.

• Coordinate communication among the provider, care team, and administrative staff.

• Identify gaps in workflows, billing issues, documentation delays, scheduling concerns, and patient account challenges.

• Propose practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a US healthcare practice.

• Proficiency in insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Familiarity with CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be a user of Mac OS.

• Keen attention to detail and commitment to follow-through.

• Capability to work independently with minimal supervision.

• Demonstrated leadership, ownership, or high-accountability experience in a previous role.

• Proactive approach with the ability to anticipate needs before being prompted.

• Highly detail-oriented in billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when collaborating with a busy provider.

• Confident, professional, and organized in communication.

• Able to take personal responsibility for assigned tasks.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy, dependable, and comfortable handling sensitive information.

• Prior experience supporting a chiropractic clinic is a plus.

• Experience with Cigna or Veterans Affairs claims is advantageous.

• Experience in clearing EOB or billing backlogs is a plus.

• Experience in preparing operational or billing reports is beneficial.

• Experience mentoring, training, or supporting new team members is a plus.

• Experience working closely with a clinic owner, provider, or executive-level leader is beneficial.

🏝️ Benefits

• Performance-based increase after 6 months.

• Remote work setup.