Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Confirm patient insurance details post check-in, ensuring accuracy, updates, and proper documentation.

• Analyze denied claims, determine reasons for denial, assist in claim reprocessing, and follow up on any missing information.

• Review and process Explanation of Benefits documents, while addressing EOB backlogs.

• Resolve outstanding balances with insurance and address patient account concerns.

• Assist with Cigna and Veterans Affairs claims processes; monitor and escalate claims as necessary.

• Oversee vendor payments, including issuing checks when required.

• Ensure completion, accuracy, and compliance of SOAP notes.

• Track missed and canceled appointments to identify scheduling patterns.

• Generate reports detailing balances, appointments, EOB backlogs, denied claims, and other operational metrics, along with insights and recommendations.

• Facilitate communication among the provider, care team, and administrative staff.

• Detect workflow inefficiencies, billing issues, documentation delays, scheduling challenges, and patient account difficulties.

• Propose actionable solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Background in supporting a US healthcare practice.

• Proficient in insurance verification, EOBs, claims processing, denied claims, patient balances, or billing support.

• Familiarity with CPT and ICD-10 coding.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and follow-through.

• Capable of working independently with minimal oversight.

• Demonstrated leadership, ownership, or accountability in previous roles.

• Proactive and able to anticipate needs without being prompted.

• Highly detail-oriented, especially concerning billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient while working with a busy provider.

• Confident, professional, and organized in communication.

• Able to take personal responsibility for assigned tasks.

• Resourceful and self-motivated when learning new processes.

• Trustworthy, reliable, and comfortable handling sensitive information.

• Previous experience supporting a chiropractic clinic.

• Familiarity with Cigna or Veterans Affairs claims.

• Experience in clearing EOB or billing backlogs.

• Background in preparing operational or billing reports.

• Experience mentoring, training, or assisting new team members.

• Experience working closely with clinic owners, providers, or executive-level leaders.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Remote work setup.