Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Confirm patient insurance after check-in, usually about 15 minutes post the scheduled appointment time.

• Verify that insurance details are precise, current, and thoroughly documented.

• Analyze denied claims, determine the reasons for denial, assist in claim reprocessing, and monitor follow-up actions.

• Review and handle Explanation of Benefits (EOB) documents and resolve any EOB backlogs.

• Address outstanding insurance balances and issues related to patient accounts.

• Facilitate claims-related processes, including those for Cigna and Veterans Affairs.

• Manage vendor payments, including issuing checks when necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Keep track of missed and canceled appointments, as well as scheduling patterns.

• Generate reports on balances, appointments, EOB backlog, denied claims, and various operational metrics.

• Offer clear insights and actionable recommendations within reports as needed.

• Coordinate communication among the provider, care team, and administrative personnel.

• Identify gaps in workflows, billing issues, documentation delays, scheduling problems, and patient account discrepancies.

• Suggest practical solutions aimed at enhancing clinic efficiency.

• Alleviate administrative and billing responsibilities from the provider's duties with minimal oversight.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Background in supporting a healthcare practice in the United States.

• Familiarity with insurance verification, EOBs, claims processing, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 coding systems.

• Excellent English communication skills, both in writing and speaking.

• Strong executive presence and a professional style of communication.

• Must be proficient in Mac OS.

• Exceptional attention to detail and commitment to follow-through.

• Ability to operate independently with minimal supervision.

• Demonstrated leadership, accountability, or ownership in previous roles.

• Proactive mindset with the capability to anticipate needs without prompting.

• Highly detail-oriented, particularly in billing, documentation, and reporting tasks.

• Strong analytical and problem-solving abilities.

• Emotionally intelligent and patient when collaborating with a busy provider.

• Confident, professional, and organized in communication.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-driven when acquiring new workflows.

• Trustworthy, reliable, and comfortable managing sensitive information.

• Previous experience supporting a chiropractic clinic (preferred).

• Familiarity with Cigna or Veterans Affairs claims (preferred).

• Experience in clearing EOB or billing backlogs (preferred).

• Background in preparing operational or billing reports (preferred).

• Experience mentoring, training, or assisting new team members (preferred).

• Previous collaboration with a clinic owner, provider, or executive-level leader (preferred).

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Flexible remote work arrangement.