Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Verify patient insurance post check-in, ensuring the information is accurate, up-to-date, and properly documented.

• Review denied claims, pinpoint denial reasons, assist with reprocessing, and follow up on any missing information.

• Examine and process Explanation of Benefits documents while clearing backlogs of EOBs.

• Assess outstanding insurance balances and patient account issues, coordinating resolutions effectively.

• Support claims workflows for Cigna and Veterans Affairs.

• Manage vendor payments, including issuing checks as necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor missed appointments, cancellations, and scheduling trends.

• Compile reports on balances, appointments, EOB backlogs, denied claims, and other operational metrics.

• Deliver clear insights and actionable recommendations in reports.

• Facilitate communication among providers, care teams, and administrative staff.

• Identify workflow gaps, billing issues, documentation delays, scheduling problems, and patient account concerns.

• Propose practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and follow-through.

• Capability to work independently with minimal supervision.

• Demonstrated leadership, ownership, or high-accountability experience in previous roles.

• Proactive with the ability to anticipate needs before being asked.

• Highly detail-oriented in billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient while interacting with a busy provider.

• Confident, professional, and organized in communication.

• Able to take personal responsibility for assigned tasks.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy, dependable, and comfortable managing sensitive information.

🏝️ Benefits

• Performance-based increase after 6 months.

• Remote work setup.