Medical Virtual Assistant – MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Confirm patient insurance details post check-in and ensure accurate and up-to-date insurance records are maintained.

• Analyze denied claims, determine the reasons for denial, assist in claim reprocessing, and follow up on any missing information.

• Examine and process Explanation of Benefits documents while clearing any EOB backlog.

• Address outstanding insurance balances and resolve patient account discrepancies.

• Assist with Cigna and Veterans Affairs claims processes, which includes tracking and escalation as necessary.

• Manage vendor payments, including issuing checks when required.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments, identifying scheduling patterns.

• Generate reports regarding balances, appointments, EOB backlogs, denied claims, and other relevant operational metrics.

• Facilitate communication between the provider, care team, and administrative personnel.

• Detect gaps in workflow, billing, documentation, scheduling, and patient accounts and propose effective solutions.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Background in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing assistance.

• Knowledge of CPT and ICD-10 coding systems.

• Excellent written and verbal communication skills in English.

• Strong professional presence and communication style.

• Must be proficient in using Mac OS.

• Exceptional attention to detail and commitment to follow-through.

• Ability to work autonomously with minimal oversight.

• Demonstrated leadership, ownership, or accountability in previous roles.

• Proactive with the ability to foresee needs before being asked.

• Highly detail-oriented regarding billing, documentation, and reporting responsibilities.

• Strong critical thinking and problem-solving capabilities.

• Emotionally intelligent and patient when interacting with a busy provider.

• Confident, professional, and organized in all communications.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-driven when adapting to new workflows.

• Trustworthy, reliable, and comfortable handling sensitive information.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Option for remote work.

• 30 hours of work per week.