Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Confirm patient insurance details after check-in, generally about 15 minutes following the scheduled appointment time.

• Ensure that insurance information is precise, updated, and correctly documented.

• Examine denied claims, determine the reasons for denial, assist with the reprocessing of claims, and follow up on any missing information.

• Review and process Explanation of Benefits documents while clearing EOB backlogs.

• Analyze outstanding insurance balances and patient account issues, coordinating their resolution.

• Support claims-related workflows, including those associated with Cigna and Veterans Affairs claims.

• Assist with vendor payment coordination, including issuing check payments when necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Track missed and canceled appointments, as well as scheduling trends.

• Generate reports on outstanding balances, missed and canceled appointments, EOB backlog, denied claims, and other operational metrics.

• Offer clear insights and actionable recommendations in reports when necessary.

• Facilitate communication among the provider, care team, and administrative staff.

• Identify gaps in workflow, billing issues, documentation delays, scheduling challenges, and patient account problems.

• Propose practical solutions aimed at enhancing clinic efficiency.

⛳️ Requirements

• A minimum of 1 year of experience as a Medical Virtual Assistant.

• Experience supporting a healthcare practice in the United States.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and commitment to follow-through.

• Ability to work independently with minimal supervision.

• Proven experience demonstrating leadership, ownership, or high accountability in previous roles.

• Proactive and capable of anticipating needs before being asked.

• Highly detail-oriented in billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when collaborating with a busy provider.

• Confident, professional, and organized in communication.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-motivated when adapting to new workflows.

• Trustworthy, reliable, and comfortable handling sensitive information.

• Previous experience supporting a chiropractic clinic is preferred.

• Familiarity with Cigna or Veterans Affairs claims is a plus.

• Experience in clearing EOB or billing backlogs is advantageous.

• Background in preparing operational or billing reports is beneficial.

• Experience in mentoring, training, or supporting new team members is a bonus.

• Previous collaboration with a clinic owner, provider, or executive-level leader is a plus.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Remote work arrangement.