Medical Virtual Assistant – MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Verify patient insurance upon check-in and accurately document updated insurance details.

• Analyze denied claims, determine reasons for denial, assist with reprocessing, and prevent recurring errors.

• Examine and process Explanation of Benefits documents while managing EOB backlog.

• Address outstanding insurance balances and resolve patient account issues.

• Facilitate claims workflows, including those related to Cigna and Veterans Affairs.

• Coordinate vendor payments, including issuing checks when necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments to identify scheduling patterns.

• Generate reports on outstanding balances, appointments, EOB backlogs, denied claims, and operational metrics.

• Facilitate communication among the provider, care team, and administrative personnel.

• Proactively identify issues related to workflow, billing, documentation, scheduling, and patient accounts.

• Propose practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and follow-through.

• Ability to work independently with minimal supervision.

• Demonstrated leadership, ownership, or high-accountability experience in previous roles.

• Proactive with the ability to anticipate needs without being prompted.

• Highly detail-oriented with respect to billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving capabilities.

• Emotionally intelligent and patient when interacting with a busy provider.

• Confident, professional, and organized in communication.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy, dependable, and comfortable managing sensitive information.

🏝️ Benefits

• Performance-based increase after 6 months.

• Remote work setup.