Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Confirm patient insurance post check-in and ensure accurate, updated documentation.

• Analyze denied claims, determine reasons for denial, assist with reprocessing, and follow up on any missing information.

• Examine and process Explanation of Benefits documents and resolve EOB backlogs.

• Address unresolved insurance balances and patient account concerns.

• Facilitate Cigna and Veterans Affairs claims workflows.

• Oversee vendor payments, including issuing checks when necessary.

• Supervise SOAP note completion, ensuring accuracy and compliance.

• Monitor missed and canceled appointments, identifying scheduling patterns.

• Generate operational reports covering balances, appointments, EOBs, denied claims, and other relevant metrics.

• Offer insights and actionable recommendations in reports.

• Coordinate communication among the provider, care team, and administrative personnel.

• Detect workflow gaps, billing issues, documentation delays, scheduling challenges, and patient account difficulties.

• Propose practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience supporting a healthcare practice in the US.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and follow-through.

• Ability to work autonomously with minimal oversight.

• Demonstrated leadership, ownership, or accountability in a previous position.

• Proactive in anticipating needs before being requested.

• Highly detail-oriented in billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when collaborating with a busy provider.

• Confident, professional, and organized in communication.

• Willing to take personal responsibility for assigned tasks.

• Resourceful and self-driven when adapting to new workflows.

• Trustworthy, reliable, and comfortable handling sensitive information.

• Monday to Friday schedule, 6 hours per day.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Flexible remote work arrangement.

• 30 hours of work per week.