Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Validate patient insurance upon check-in, ensuring the information is accurate, updated, and properly documented.

• Analyze denied claims, determine reasons for denial, assist with reprocessing, and monitor follow-ups.

• Evaluate and process Explanation of Benefits (EOB) documents, clearing any existing EOB backlogs.

• Address outstanding insurance balances and resolve patient account issues.

• Facilitate claims workflows for Cigna and Veterans Affairs.

• Manage vendor payments, including issuing checks as necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Track missed and canceled appointments while identifying scheduling trends.

• Generate reports on account balances, appointment schedules, EOB backlogs, denied claims, and operational metrics.

• Coordinate communication among providers, care teams, and administrative staff.

• Identify issues related to workflow, billing, documentation, scheduling, and patient accounts.

• Propose actionable solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a healthcare practice in the United States.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and follow-through.

• Ability to work independently with minimal supervision.

• Demonstrated leadership, ownership, or high-accountability experience in previous positions.

• Proactive with the capability to anticipate needs before being asked.

• Highly detail-oriented in billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when collaborating with a busy provider.

• Confident, professional, and organized in all communications.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-motivated when adapting to new workflows.

• Trustworthy, dependable, and comfortable managing sensitive information.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Remote work arrangement.

• Monday to Friday work schedule.

• 30 hours per week.