Medical Virtual Assistant – MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Confirm patient insurance upon check-in, ensuring that all information is accurate, up-to-date, and properly documented.

• Analyze denied claims to determine reasons for denial, assist in the reprocessing of claims, and follow up on any missing information.

• Examine and manage Explanation of Benefits documents, also addressing any EOB backlogs.

• Resolve any outstanding insurance balances and issues related to patient accounts.

• Assist with claims workflows, including those from Cigna and Veterans Affairs.

• Manage vendor payments, including issuing checks when necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments while identifying trends in scheduling.

• Generate reports on balances, appointments, EOB backlogs, denied claims, and various operational metrics.

• Facilitate communication among the provider, care team, and administrative personnel.

• Recognize workflow inefficiencies, billing issues, documentation delays, scheduling problems, and patient account challenges.

• Propose actionable solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a U.S. healthcare practice.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• High attention to detail and follow-through.

• Ability to work independently with little supervision.

• Demonstrated leadership, ownership, or accountability in previous roles.

• Proactive in anticipating needs without prompting.

• Detail-oriented with respect to billing, documentation, and reporting responsibilities.

• Strong critical thinking and problem-solving capabilities.

• Emotionally intelligent and patient when interacting with a busy provider.

• Confident, professional, and organized in all communications.

• Willing to take personal responsibility for assigned tasks.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy, reliable, and comfortable managing sensitive information.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Opportunity for remote work.