Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Confirm patient insurance details post check-in and ensure accurate and updated documentation.

• Analyze denied claims, determine reasons for denial, assist with reprocessing claims, and follow up on any missing information.

• Evaluate and handle Explanation of Benefits (EOB) documents while clearing EOB backlogs.

• Address unresolved insurance balances and patient account issues.

• Facilitate claims-related operations, including those related to Cigna and Veterans Affairs.

• Oversee vendor payments, including issuing checks when necessary.

• Ensure completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments, identifying scheduling patterns.

• Generate reports on balances, appointments, EOB backlogs, denied claims, and various operational metrics.

• Provide clear insights and actionable recommendations in reports as needed.

• Coordinate communication among the provider, care team, and administrative staff.

• Identify gaps in workflow, billing issues, documentation delays, scheduling challenges, and patient account concerns.

• Suggest practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Background in supporting a U.S. healthcare practice.

• Familiarity with insurance verification, EOBs, claims processing, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in using Mac OS.

• Exceptional attention to detail and commitment to follow-through.

• Ability to work autonomously with minimal supervision.

• Demonstrated leadership, accountability, or ownership in previous roles.

• Proactive in anticipating needs before being asked.

• Highly detail-oriented, especially in billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving capabilities.

• Emotionally intelligent and patient in a busy provider environment.

• Confident, professional, and organized in communication.

• Willing to take personal responsibility for assigned tasks.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy, reliable, and comfortable managing sensitive information.

• Prior experience in a chiropractic clinic is preferred.

• Familiarity with Cigna or Veterans Affairs claims is a plus.

• Experience in clearing EOB or billing backlogs is advantageous.

• Background in preparing operational or billing reports is desirable.

• Experience in mentoring, training, or supporting new team members is beneficial.

• Experience working closely with clinic owners, providers, or executive-level leaders is a plus.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Flexible remote work environment.