Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Verify patient insurance upon check-in, ensuring that all insurance details are precise, current, and documented.

• Examine denied claims to identify the reasons for denial, assist with reprocessing, and follow up on any missing information.

• Analyze and process Explanation of Benefits documents while clearing EOB backlogs.

• Assess outstanding insurance balances and patient account concerns, coordinating their resolution.

• Facilitate Cigna and Veterans Affairs claims workflows, escalating issues when necessary.

• Manage vendor payments, including issuing checks when required.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments to identify scheduling trends.

• Compile operational reports on balances, appointments, EOB backlogs, denied claims, and other relevant metrics.

• Ensure effective communication among providers, care teams, and administrative staff.

• Proactively identify gaps in workflow, billing issues, documentation delays, scheduling challenges, and patient account discrepancies.

• Suggest practical solutions aimed at enhancing clinic efficiency.

⛳️ Requirements

• A minimum of 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a US healthcare practice.

• Knowledge of insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Familiarity with CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• A strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and follow-through capabilities.

• Ability to work autonomously with minimal supervision.

• Demonstrated leadership, ownership, or high-accountability experience in prior roles.

• Proactive in anticipating needs before being asked.

• Highly detail-oriented with respect to billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and composed when interacting with a busy provider.

• Confident, professional, and organized in all communications.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-motivated when learning new processes.

• Trustworthy, reliable, and comfortable managing sensitive information.

🏝️ Benefits

• Performance-based increase after 6 months.

• Remote work setup.