Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Confirm patient insurance roughly 15 minutes following scheduled appointment check-in.

• Ensure that insurance details are correct, current, and properly documented.

• Analyze denied claims, determine the reasons for denial, assist with reprocessing, and monitor follow-up actions.

• Examine and process Explanation of Benefits documents while addressing EOB backlogs.

• Assess outstanding insurance balances and patient account concerns, coordinating resolutions as necessary.

• Facilitate claims workflows, including those related to Cigna and Veterans Affairs claims.

• Manage vendor payments, including issuing checks when required.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Track missed and canceled appointments, identifying patterns in scheduling.

• Compile reports on overdue balances, missed and canceled appointments, EOB backlog, denied claims, and various operational metrics.

• Offer insights and actionable recommendations within reports as needed.

• Coordinate communication among the provider, care team, and administrative personnel.

• Proactively recognize workflow inefficiencies, billing issues, documentation delays, scheduling challenges, and patient account concerns.

• Suggest practical solutions aimed at enhancing clinic efficiency.

• Assume responsibility for significant clinic workflows with minimal oversight.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing assistance.

• Exposure to CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and follow-through.

• Ability to work autonomously with minimal supervision.

• Demonstrated leadership, ownership, or high-accountability experience in a prior role.

• Proactive and capable of anticipating needs without prompting.

• Highly detail-oriented regarding billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when interacting with a busy provider.

• Confident, professional, and organized in communication.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-motivated when acquiring new workflows.

• Trustworthy, reliable, and comfortable managing sensitive information.

• Availability Monday to Friday, 6 hours per day, totaling 30 hours per week.

• Nice-to-have: prior experience supporting a chiropractic clinic.

• Nice-to-have: experience with Cigna or Veterans Affairs claims.

• Nice-to-have: experience in clearing EOB or billing backlogs.

• Nice-to-have: experience in preparing operational or billing reports.

• Nice-to-have: experience in mentoring, training, or supporting new team members.

• Nice-to-have: experience working closely with a clinic owner, provider, or executive-level leader.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Remote work environment.