Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Verify patient insurance during check-in and ensure precise documentation is maintained.

• Analyze denied claims, determine the reasons for denial, assist with reprocessing, and monitor follow-ups.

• Review and manage Explanation of Benefits documents while addressing EOB backlogs.

• Resolve outstanding balances with insurance and address patient account concerns.

• Facilitate claims workflows for Cigna and Veterans Affairs.

• Oversee vendor payments, including issuing checks as necessary.

• Supervise the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments and analyze scheduling patterns.

• Generate reports covering balances, appointments, EOB backlogs, denied claims, and operational metrics.

• Offer clear insights and actionable recommendations within reports.

• Coordinate communication among providers, care teams, and administrative personnel.

• Identify workflow inefficiencies, billing issues, documentation delays, scheduling concerns, and patient account challenges.

• Suggest solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a healthcare practice in the United States.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent communication skills in English, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and commitment to follow-through.

• Capability to work independently with minimal oversight.

• Demonstrated leadership, ownership, or high-accountability experience in a previous position.

• Proactive and able to foresee needs before they are expressed.

• Highly detail-oriented, especially concerning billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving capabilities.

• Emotionally intelligent and patient when interacting with a busy provider.

• Confident, professional, and organized in communication.

• Able to take personal responsibility for assigned tasks.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy, reliable, and comfortable handling sensitive information.

🏝️ Benefits

• Performance-based increase after 6 months.

• Remote work arrangement.

• 30 hours of work per week.