Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Confirm patient insurance details post check-in, generally about 15 minutes after the appointment is scheduled.

• Ensure that insurance information is precise, current, and correctly documented.

• Analyze denied claims, determine reasons for denial, assist with the reprocessing of claims, and follow up on any missing information.

• Monitor claim issues and contribute to the prevention of recurring claim errors.

• Review and process Explanation of Benefits (EOB) documents.

• Organize, validate, and resolve EOB backlogs.

• Examine outstanding insurance balances and patient account discrepancies.

• Track unresolved balances, identify the sources of issues, and facilitate resolution steps.

• Provide support for claims workflows, including those for Cigna and Veterans Affairs.

• Review, monitor, and escalate claims as required.

• Assist with the coordination of vendor payments, including check payments as necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor for missing, incomplete, or delayed documentation and address any concerns.

• Track missed and canceled appointments, as well as scheduling trends.

• Identify patterns that impact clinic revenue, patient flow, or provider productivity.

• Prepare reports detailing outstanding balances, missed and canceled appointments, EOB backlog, denied claims, and other operational metrics.

• Deliver clear insights and actionable recommendations in reports as needed.

• Facilitate communication among the provider, care team, and administrative staff.

• Recognize workflow gaps, billing issues, documentation delays, scheduling challenges, and patient account concerns.

• Propose practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a U.S. healthcare practice.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Keen attention to detail and commitment to follow-through.

• Capability to work independently with minimal supervision.

• Demonstrated leadership, accountability, or ownership experience in previous positions.

• Proactive mindset with the ability to anticipate needs before being asked.

• Highly detail-oriented in billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient while collaborating with a busy provider.

• Confident, professional, and organized in communication.

• Willingness to take personal responsibility for assigned tasks.

• Resourceful and self-motivated when adapting to new workflows.

• Trustworthy, reliable, and comfortable handling sensitive information.

• Previous experience supporting a chiropractic clinic is a plus.

• Familiarity with Cigna or Veterans Affairs claims is beneficial.

• Experience in clearing EOB or billing backlogs is advantageous.

• Background in preparing operational or billing reports is a plus.

• Experience in mentoring, training, or supporting new team members is desirable.

• Previous collaboration with a clinic owner, provider, or executive-level leader is a plus.

🏝️ Benefits

• Performance-based increase after 6 months.

• Remote work arrangement.

• 30 hours of work per week.