Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Confirm patient insurance details following check-in, usually within 15 minutes post the scheduled appointment time.

• Ensure that insurance information is precise, current, and properly recorded.

• Examine denied claims, determine reasons for denial, aid in claim reprocessing, and monitor follow-up activities.

• Analyze and process Explanation of Benefits (EOB) documents and address EOB backlogs.

• Assess outstanding insurance balances and patient account challenges, coordinating resolutions accordingly.

• Facilitate Cigna and Veterans Affairs claims workflows.

• Assist in coordinating vendor payments, including check disbursements when necessary.

• Supervise the completion, accuracy, and compliance of SOAP notes.

• Keep track of missed appointments, canceled appointments, and scheduling trends.

• Generate reports on outstanding balances, missed and canceled appointments, EOB backlog, denied claims, and other operational metrics.

• Offer clear insights and actionable recommendations in reports when required.

• Coordinate communication among the provider, care team, and administrative staff.

• Identify gaps in workflow, billing issues, delays in documentation, scheduling concerns, and patient account problems.

• Propose practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims processes, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Exceptional English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Keen attention to detail and commitment to follow-through.

• Ability to work independently with minimal supervision.

• Demonstrated leadership, ownership, or high-accountability experience in previous roles.

• Proactive approach, anticipating needs before being prompted.

• Highly detail-oriented regarding billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when collaborating with a busy provider.

• Confident, professional, and organized in communication.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-motivated when adapting to new workflows.

• Trustworthy, dependable, and comfortable dealing with sensitive information.

• Previous experience supporting a chiropractic clinic is a plus.

• Familiarity with Cigna or Veterans Affairs claims is a plus.

• Experience in clearing EOB or billing backlogs is a plus.

• Experience in preparing operational or billing reports is a plus.

• Experience mentoring, training, or supporting new team members is a plus.

• Experience working closely with a clinic owner, provider, or executive-level leader is a plus.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Remote work arrangement.