Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Verify patient insurance post check-in and ensure accurate documentation of insurance details.

• Analyze denied claims, determine reasons for denial, assist with reprocessing, and help prevent future errors.

• Evaluate and process Explanation of Benefits documents, addressing EOB backlogs effectively.

• Resolve any outstanding insurance balances and patient account discrepancies.

• Facilitate workflows for Cigna and Veterans Affairs claims.

• Manage vendor payments, including issuing checks as necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments, identifying relevant scheduling trends.

• Generate reports on balances, appointments, EOB backlogs, denied claims, and operational metrics.

• Deliver clear insights and actionable recommendations in reports.

• Coordinate communication among the provider, care team, and administrative personnel.

• Identify gaps in workflow, billing issues, documentation delays, scheduling problems, and patient account concerns.

• Suggest practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Background in supporting a U.S. healthcare practice.

• Familiarity with insurance verification, EOBs, claims processing, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and oral.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and follow-through.

• Capability to work independently with minimal supervision.

• Demonstrated leadership, ownership, or high-accountability experience in a prior role.

• Proactive with the ability to anticipate needs without prompting.

• Highly detail-oriented regarding billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient while collaborating with a busy provider.

• Confident, professional, and organized in communication.

• Willing to take personal responsibility for assigned tasks.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy, reliable, and comfortable handling sensitive information.

• Availability from Monday to Friday, working 6 hours each day.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Flexible remote work arrangement.

• 30 hours per week schedule.