Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Confirm patient insurance details post check-in, ensuring accuracy and proper documentation.

• Analyze denied claims, pinpoint reasons for denial, assist with claim reprocessing, and follow up on any missing information.

• Review and manage Explanation of Benefits documents, clearing EOB backlogs.

• Assess outstanding insurance balances and patient account concerns, coordinating resolutions.

• Facilitate claims-related processes, including those involving Cigna and Veterans Affairs.

• Aid in coordinating vendor payments, including issuing checks when necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor trends in missed and canceled appointments along with scheduling patterns.

• Generate reports on outstanding balances, missed appointments, canceled appointments, EOB backlog, denied claims, and other operational metrics.

• Offer clear insights and actionable recommendations in reports as required.

• Manage communication among providers, care teams, and administrative staff.

• Identify gaps in workflow, billing issues, documentation delays, scheduling challenges, and patient account matters.

• Suggest practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Previous experience in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 coding.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and follow-through.

• Ability to work independently with minimal supervision.

• Demonstrated leadership, ownership, or high-accountability experience in a previous position.

• Proactive in anticipating needs before being asked.

• Highly detail-oriented in billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when engaging with a busy provider.

• Confident, professional, and organized in communications.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy, dependable, and comfortable handling sensitive information.

• Prior experience in supporting a chiropractic clinic (preferred).

• Familiarity with Cigna or Veterans Affairs claims (preferred).

• Background in clearing EOB or billing backlogs (preferred).

• Experience in preparing operational or billing reports (preferred).

• Background in mentoring, training, or supporting new team members (preferred).

• Experience working closely with a clinic owner, provider, or executive-level leader (preferred).

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Flexible remote work arrangement.