Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Confirm patient insurance details post check-in and ensure accurate, updated records are documented.

• Analyze denied claims, determine reasons for denial, assist with reprocessing, and follow up on any missing information.

• Assess and process Explanation of Benefits (EOB) documents and address EOB backlogs.

• Resolve outstanding insurance balances and address patient account concerns.

• Facilitate claims workflows, including those for Cigna and Veterans Affairs.

• Oversee vendor payments, including issuing checks when necessary.

• Monitor the completion, accuracy, and compliance of SOAP notes.

• Track missed and canceled appointments to identify scheduling patterns.

• Generate reports concerning balances, appointments, EOB backlogs, denied claims, and other operational metrics.

• Offer clear insights and actionable recommendations in reports when necessary.

• Coordinate communications between the provider, care team, and administrative personnel.

• Identify gaps in workflows, billing issues, documentation delays, scheduling challenges, and patient account discrepancies.

• Suggest practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Background in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Exposure to CPT and ICD-10 coding.

• Excellent English communication skills, both written and spoken.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and follow-through capabilities.

• Ability to work autonomously with minimal supervision.

• Demonstrated leadership, ownership, or high-accountability experience in previous roles.

• Proactive mindset with the ability to anticipate needs before being asked.

• Highly detail-oriented, especially with billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient while assisting a busy provider.

• Confident, professional, and organized in all forms of communication.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy and dependable, comfortable managing sensitive information.

• Previous experience supporting a chiropractic clinic is a plus.

• Familiarity with Cigna or Veterans Affairs claims is a plus.

• Experience in clearing EOB or billing backlogs is a plus.

• Experience in generating operational or billing reports is a plus.

• Background in mentoring, training, or supporting new team members is a plus.

• Experience working closely with clinic owners, providers, or executive-level leaders is a plus.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Remote work opportunity.