Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Peru.

📋 Description

• Confirm patient insurance details after check-in, usually about 15 minutes following the scheduled appointment time.

• Ensure that insurance information is precise, updated, and thoroughly documented.

• Analyze denied claims, determine reasons for denial, assist with claim reprocessing, and monitor follow-ups.

• Review and manage Explanation of Benefits documents and resolve EOB backlogs.

• Assess outstanding insurance balances and patient account issues and facilitate their resolution.

• Assist with claims-related processes, including those related to Cigna and Veterans Affairs.

• Oversee vendor payments, including issuing checks as necessary.

• Supervise the completion, accuracy, and compliance of SOAP notes.

• Identify and communicate concerns regarding missing, incomplete, or delayed documentation.

• Monitor missed and canceled appointments and analyze relevant scheduling trends.

• Generate reports on outstanding balances, appointments, EOB backlogs, denied claims, and other operational metrics.

• Provide clear insights and actionable recommendations in reports when required.

• Facilitate communication among the provider, care team, and administrative personnel.

• Recognize workflow gaps, billing issues, documentation delays, scheduling problems, and patient account challenges.

• Suggest practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience supporting a healthcare practice in the U.S.

• Familiarity with insurance verification, EOBs, claims processing, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• High attention to detail and commitment to follow-through.

• Ability to work autonomously with minimal supervision.

• Demonstrated leadership, ownership, or high-accountability experience in a prior role.

• Proactive in anticipating needs before being requested.

• Highly detail-oriented in handling billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when interacting with a busy provider.

• Confident, professional, and organized in communication.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy, reliable, and comfortable managing sensitive information.

• Previous experience supporting a chiropractic clinic is a plus.

• Familiarity with Cigna or Veterans Affairs claims is advantageous.

• Experience in clearing EOB or billing backlogs is beneficial.

• Previous experience preparing operational or billing reports is a plus.

• Experience mentoring, training, or assisting new team members is a bonus.

• Experience collaborating closely with a clinic owner, provider, or executive-level leader is beneficial.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Remote work arrangement.