Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Peru.

📋 Description

• Confirm patient insurance details post check-in and ensure precise documentation is kept.

• Analyze denied claims, clarify reasons for denials, assist with reprocessing, and follow up on any missing information.

• Examine and process Explanation of Benefits (EOB) documents while clearing EOB backlogs.

• Assess outstanding insurance balances and patient account concerns, coordinating their resolution.

• Support claims workflows for Cigna and Veterans Affairs.

• Manage vendor payments, including processing checks as necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments and identify scheduling patterns.

• Generate reports on balances, appointments, EOB backlogs, denied claims, and operational metrics, including actionable insights and recommendations.

• Facilitate communication among providers, care teams, and administrative personnel.

• Recognize workflow gaps, billing issues, documentation delays, scheduling challenges, and patient account discrepancies.

• Propose practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Background in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 coding.

• Excellent English communication skills, both written and spoken.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and commitment to follow-through.

• Ability to work autonomously with minimal supervision.

• Demonstrated leadership, ownership, or accountability in a prior position.

• Proactive with the ability to anticipate needs before they arise.

• Highly detail-oriented regarding billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when collaborating with a busy provider.

• Confident, professional, and organized in communication.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-driven when learning new workflows.

• Trustworthy, reliable, and comfortable managing sensitive information.

🏝️ Benefits

• Performance-based increase after 6 months.

• Remote work setup.