Medical Virtual Assistant – MVA

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Confirm patient insurance details post check-in, ensuring accuracy and proper documentation.

• Assess denied claims, determine the reasons for denial, assist with reprocessing, and manage follow-up activities.

• Analyze and process Explanation of Benefits documents while addressing EOB backlogs.

• Address outstanding insurance balances and resolve patient account discrepancies.

• Facilitate claims workflows, encompassing Cigna and Veterans Affairs claims.

• Oversee vendor payments, including issuing checks when necessary.

• Supervise the completion, accuracy, and compliance of SOAP notes.

• Monitor missed appointments, canceled appointments, and identify scheduling trends.

• Generate reports detailing balances, appointments, EOB backlogs, denied claims, and operational metrics.

• Offer insights and actionable recommendations in operational reports.

• Manage communication among the provider, care team, and administrative personnel.

• Detect workflow inefficiencies, billing issues, documentation delays, scheduling challenges, and patient account concerns.

• Suggest practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience supporting a healthcare practice in the United States.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing assistance.

• Knowledge of CPT and ICD-10 coding.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• High attention to detail and a commitment to follow-through.

• Capability to work independently with minimal supervision.

• Demonstrated leadership, ownership, or high-accountability experience in previous roles.

• Proactive approach with the ability to anticipate requirements before being prompted.

• Highly detail-oriented in handling billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when engaging with a busy provider.

• Confident, professional, and organized in all communications.

• Willingness to take personal responsibility for assigned tasks.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy, reliable, and comfortable dealing with sensitive information.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Opportunity for remote work arrangement.