Medical Virtual Assistant – MVA

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Confirm patient insurance following check-in, generally about 15 minutes post the scheduled appointment time.

• Ensure that insurance information is correct, current, and thoroughly documented.

• Analyze denied claims, determine reasons for denial, assist with reprocessing claims, and monitor follow-up issues.

• Review and manage Explanation of Benefits documents, as well as clear any EOB backlogs.

• Assess outstanding insurance balances and patient account concerns, coordinating resolutions as necessary.

• Support workflows related to claims, including those involving Cigna and Veterans Affairs claims.

• Assist in coordinating vendor payments, including issuing checks when required.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Track missed and canceled appointments, along with scheduling trends.

• Generate operational reports detailing balances, appointments, EOB backlogs, denied claims, and additional metrics.

• Offer clear insights and actionable recommendations in reports as needed.

• Facilitate communication among the provider, care team, and administrative staff.

• Identify gaps in workflows, billing issues, documentation delays, scheduling problems, and patient account challenges.

• Suggest practical solutions aimed at enhancing clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a healthcare practice in the United States.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and commitment to follow-through.

• Capability to work independently with minimal supervision.

• Demonstrated leadership, ownership, or high-accountability experience in a previous position.

• Proactive mindset with the ability to anticipate needs before being requested.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when interacting with a busy provider.

• Confident, professional, and organized in communication.

• Able to take personal responsibility for assigned tasks.

• Resourceful and self-motivated when learning new workflows.

• Trustworthy, reliable, and comfortable managing sensitive information.

• Previous experience supporting a chiropractic clinic is preferred.

• Familiarity with Cigna or Veterans Affairs claims is advantageous.

• Experience in clearing EOB or billing backlogs is a plus.

• Background in preparing operational or billing reports is beneficial.

• Experience in mentoring, training, or supporting new team members is a nice addition.

• Experience working closely with a clinic owner, provider, or executive-level leader is a valuable asset.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Remote work arrangement.

• Monday to Friday work schedule.

• 30 hours per week.