Medical Virtual Assistant

This is a fully remote position, open to applicants in India.

📋 Description

• Verify patient insurance information post check-in, ensuring it is accurate, updated, and properly documented.

• Analyze denied claims to determine the reasons for denial, assist in reprocessing, and follow up on any missing information.

• Evaluate and process Explanation of Benefits documents, addressing any backlogs in EOBs.

• Review outstanding insurance balances and patient account issues, coordinating resolutions as necessary.

• Support claims workflows, specifically those related to Cigna and Veterans Affairs.

• Manage vendor payments, including issuing checks when required.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments, identifying scheduling trends.

• Generate reports concerning balances, appointments, EOB backlogs, denied claims, and other operational metrics.

• Facilitate communication between the provider, care team, and administrative personnel.

• Identify gaps in workflow, billing issues, documentation delays, scheduling complications, and patient account challenges.

• Propose actionable solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience supporting a healthcare practice within the United States.

• Familiarity with insurance verification processes, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 coding.

• Excellent English communication skills, both written and verbal.

• Strong executive presence with a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and commitment to follow-through.

• Capability to work independently with minimal oversight.

• Demonstrated leadership, ownership, or high-accountability experience in a previous position.

• Proactive with the ability to anticipate needs without prompting.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient while interacting with a busy provider.

• Confident, professional, and organized in communication.

• Willing to take personal responsibility for assigned tasks.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy, reliable, and comfortable dealing with sensitive information.

🏝️ Benefits

• Performance-based increase after 6 months.

• Remote work flexibility.

• Monday to Friday work schedule.

• 30 hours of work per week.