Medical Virtual Assistant – MVA

This is a fully remote position, open to applicants in India.

📋 Description

• Verify patient insurance following check-in and ensure the information is accurate and properly documented.

• Examine denied claims, determine the reasons for denial, assist with reprocessing, and follow up on any missing information.

• Analyze and process Explanation of Benefits documents while clearing EOB backlogs.

• Address outstanding insurance balances and resolve patient account issues.

• Support claims workflows, including those related to Cigna and Veterans Affairs.

• Manage vendor payments, including processing checks when necessary.

• Monitor the completion, accuracy, and compliance of SOAP notes.

• Track missed and canceled appointments, identifying scheduling trends.

• Prepare reports on balances, appointments, EOB backlogs, denied claims, and other operational metrics.

• Facilitate communication among the provider, care team, and administrative staff.

• Identify gaps in workflow, billing issues, documentation delays, scheduling problems, and patient account challenges.

• Recommend practical solutions to enhance clinic efficiency.

⛳️ Requirements

• A minimum of 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims processing, denied claims, patient balances, or billing support.

• Exposure to CPT and ICD-10 coding.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be a Mac OS user.

• High attention to detail and follow-through.

• Ability to work independently with minimal oversight.

• Demonstrated leadership, ownership, or high-accountability experience in a prior role.

• Proactive and able to foresee needs before being requested.

• Highly detail-oriented when it comes to billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving capabilities.

• Emotionally intelligent and patient while collaborating with a busy provider.

• Confident, professional, and organized in communication.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-motivated when adapting to new workflows.

• Trustworthy, reliable, and comfortable handling sensitive information.

• Availability Monday to Friday, 6 hours per day.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Flexible remote work arrangement.

• 30 hours of work per week.