Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Validate patient insurance details following check-in and maintain precise documentation.

• Analyze denied claims, determine reasons for denial, assist with reprocessing, and monitor follow-ups.

• Examine and process Explanation of Benefits documents while addressing EOB backlogs.

• Resolve outstanding insurance balances and issues related to patient accounts.

• Assist with Cigna and Veterans Affairs claims processes.

• Oversee vendor payments, including issuing checks as required.

• Ensure completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments to identify scheduling patterns.

• Generate reports on balances, appointments, EOB backlog, denied claims, and operational metrics.

• Deliver clear insights and actionable recommendations within reports.

• Facilitate communication among providers, care teams, and administrative personnel.

• Identify challenges related to workflow, billing, documentation, scheduling, and patient accounts.

• Suggest solutions aimed at enhancing clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Background in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 coding.

• Excellent English communication skills, both written and verbal.

• Professional demeanor and strong communication style.

• Must be proficient with Mac OS.

• Exceptional attention to detail and commitment to follow-through.

• Ability to work autonomously with minimal supervision.

• Demonstrated leadership, ownership, or high-accountability experience in prior roles.

• Proactive mindset with an ability to anticipate needs without prompting.

• Strong analytical thinking and problem-solving capabilities.

• Emotionally intelligent and patient when collaborating with busy providers.

• Confident, professional, and organized in communication.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-driven when adapting to new workflows.

• Trustworthy, reliable, and comfortable managing sensitive information.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Opportunity for remote work.