Medical Virtual Assistant – MVA

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Confirm patient insurance details post check-in, ensuring accuracy, updates, and proper documentation.

• Analyze denied claims to determine reasons for denial, assist with reprocessing, and follow up on any missing information.

• Examine and manage Explanation of Benefits documents, addressing EOB backlogs.

• Resolve outstanding insurance balances and issues related to patient accounts.

• Facilitate claims workflows for Cigna and Veterans Affairs.

• Oversee vendor payments, including issuing checks when necessary.

• Ensure completion, accuracy, and compliance of SOAP notes.

• Monitor trends in missed and canceled appointments, as well as overall scheduling patterns.

• Create reports detailing balances, appointments, EOB backlogs, denied claims, and other key operational metrics.

• Deliver clear insights and actionable recommendations within reports.

• Facilitate communication among providers, care teams, and administrative personnel.

• Identify gaps in workflows, billing issues, documentation delays, scheduling conflicts, and patient account challenges.

• Propose practical solutions aimed at enhancing clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Proven experience in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims management, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 coding.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and ability to follow through on tasks.

• Capability to work independently with minimal oversight.

• Demonstrated leadership, ownership, or accountability in a previous role.

• Proactive approach with the ability to anticipate needs before being asked.

• Highly detail-oriented with experience in billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when collaborating with a busy provider.

• Confident, professional, and organized in communications.

• Willingness to take personal responsibility for assigned duties.

• Resourceful and self-motivated when learning new workflows.

• Trustworthy, reliable, and comfortable handling confidential information.

• Prior experience in supporting a chiropractic clinic (preferred).

• Experience with Cigna or Veterans Affairs claims (preferred).

• Experience in resolving EOB or billing backlogs (preferred).

• Experience in preparing operational or billing reports (preferred).

• Experience in mentoring, training, or supporting new team members (preferred).

• Experience working closely with a clinic owner, provider, or executive-level leader (preferred).

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Opportunity to work remotely.