Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in India.

📋 Description

• Confirm patient insurance details post check-in, ensuring information is precise, current, and well-documented.

• Analyze denied claims, determine reasons for denial, assist in claim reprocessing, and follow up on any missing details.

• Review and handle Explanation of Benefits documents while addressing EOB backlogs.

• Evaluate outstanding insurance balances and patient account concerns, coordinating resolutions effectively.

• Support claims processes, including those related to Cigna and Veterans Affairs.

• Aid in vendor payment coordination, including issuing check payments when necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments, as well as scheduling trends.

• Generate reports concerning outstanding balances, missed and canceled appointments, EOB backlogs, denied claims, and other operational metrics.

• Facilitate communication among providers, care teams, and administrative personnel.

• Identify gaps in workflows, billing issues, documentation delays, scheduling challenges, and patient account difficulties.

• Propose practical solutions aimed at enhancing clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Background in supporting a healthcare practice in the United States.

• Familiarity with insurance verification, EOBs, claims processes, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 coding.

• Excellent English communication skills, both written and spoken.

• Strong professional presence and effective communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and commitment to follow-through.

• Capability to work independently with minimal oversight.

• Demonstrated leadership, ownership, or high-accountability experience in previous roles.

• Proactive with the ability to anticipate needs without being prompted.

• Strong critical thinking and problem-solving abilities.

• High emotional intelligence and patience while interacting with busy providers.

• Confident, professional, and organized in all communications.

• Willingness to take personal responsibility for assigned tasks.

• Resourceful and self-driven when learning new workflows.

• Trustworthy, reliable, and comfortable managing sensitive information.

🏝️ Benefits

• Performance-based increase after 6 months.

• Opportunity for remote work.

• 30 hours per week work schedule.