Medical Virtual Assistant – Behavioral Health

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee inquiries from new patients, primarily via email

• Manage scheduling for patient intake and ensure prompt responses

• Monitor communication with new patients and follow up on any outstanding intake matters

• Uphold warm, professional, and clear communication with patients

• Supervise paperwork and follow up on any missing, incomplete, or pending documents

• Organize patient intake data within the practice's workflow

• Assist with copay collection and follow up on declined or rejected credit card payments

• Track unresolved payment follow-ups and escalate issues when necessary

• Administer the email inbox and respond to routine inquiries

• Maintain organization of the inbox to ensure critical messages are not overlooked

• Send faxes, review voicemails, and return calls when required

• Collaborate with the external biller regarding urgent insurance verification issues

• Follow up on new patient insurance paperwork and appropriately route or escalate documentation

• Provide general administrative support to alleviate the practice owner’s workload

⛳️ Requirements

• Administrative Experience in Healthcare or Behavioral Health: Highly preferred

• Experience with TherapyNotes: Highly preferred; similar EHR/EMR experience may also be considered

• Experience in New Patient Intake & Scheduling: Required

• Experience in Email & Inbox Management: Required

• Experience in Patient Paperwork Follow-Up: Required

• Experience in Payment or Copay Follow-Up: Preferred

• Coordination of Insurance Documentation: Required

• Must possess clear and professional spoken and written English skills

• Must have relevant work experience

• Must provide an NBI Clearance and/or Local Police Clearance prior to onboarding

• Must be available to participate in video meetings with the camera on as required

• Reliable laptop or desktop computer is necessary

• Stable high-speed internet connection of at least 25 Mbps is required

• Noise-canceling headset is essential

• Working webcam for virtual meetings is needed

• Quiet and professional workspace environment is required

🏝️ Benefits

• Dedicated HR & Contractor Support Team

• Premium VPN Access (Optional)

• HIPAA & Cybersecurity Training + Certification (Provided)

• Training for Top 1% VA Performance

• Client-Approved U.S. Holidays

• Client-Approved Paid or Unpaid Time Off; paid time off is optional and only if offered by the client

• Access to Tools & Resources

• Optional Performance-Based Incentives; some clients may offer bonuses, incentives, or increased hours based on performance

• Optional contractor perks and client-approved allowances; not employee benefits