Medical Virtual Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Professionally and courteously manage incoming and outgoing patient calls

• Schedule, confirm, reschedule, and cancel patient appointments as needed

• Verify eligibility, benefits, and coverage details for patient insurance

• Process prior authorization requests and follow up with insurance carriers

• Accurately enter and maintain patient information in the EMR system

• Assist with patient collections, discuss outstanding balances, and process payments when necessary

• Address patient inquiries regarding appointments, billing, and general information about the practice

• Ensure confidentiality and adhere to HIPAA and healthcare privacy regulations

• Document patient interactions and promptly update records with accuracy

• Coordinate with healthcare providers and practice staff to facilitate seamless patient care and workflow

• Achieve company and client practice standards for productivity, quality, and customer service

• Complete administrative and clerical tasks as assigned by the Supervisor

⛳️ Requirements

• An associate's or bachelor's degree in a relevant field

• Preferred previous experience in healthcare, medical office, customer service, call center, or as a virtual assistant

• Experience with Electronic Medical Records (EMR/EHR) systems is advantageous

• Familiarity with medical terminology, insurance verification, and prior authorization processes is preferred

• Strong verbal and written communication skills in both English and Spanish

• Excellent customer service and skills in patient interaction

• High attention to detail and strong organizational skills

• Ability to multitask and prioritize effectively in a fast-paced setting

• Proficiency in Microsoft Office, Google Workspace, and various web-based applications

• Capacity to work independently in a remote environment while ensuring productivity and accountability

• Dependable high-speed internet connection and a professional home office setup

• Availability for standard US business hours (9am–5pm EST or 8:30am–4:30pm EST)

🏝️ Benefits

• Contribute positively to patient care by delivering medical practice solutions to physician and medical practice clients

• Collaborative team-oriented environment

• Opportunity for remote work

• Contractual position

• Work during standard US business hours (9am–5pm EST or 8:30am–4:30pm EST)