Medical Virtual Assistant

This is a fully remote position, open to applicants in Nicaragua, +5 more countries.

📋 Description

• Manage incoming and outgoing calls with patients, healthcare providers, and insurance companies.

• Organize, confirm, and coordinate patient appointments while keeping precise calendars and medical office records.

• Retrieve and modify patient information utilizing EMR/EHR systems while ensuring precision and confidentiality.

• Assist with verifying insurance eligibility, answering coverage inquiries, and validating patient information.

• Provide support for patient intake, admissions, and front-desk operations.

• Act as a communication bridge between patients and healthcare professionals.

• Conduct data entry, manage emails, maintain records, and document information.

• Communicate effectively with both English- and Spanish-speaking patients.

• Adhere to healthcare protocols, patient privacy standards, and HIPAA regulations.

• Maintain attendance, productivity, and service quality while adjusting to the working hours of assigned US healthcare clients.

⛳️ Requirements

• Proficiency in both English and Spanish, with strong verbal and written communication skills and the ability to handle professional phone interactions in either language.

• Previous experience in customer service, call centers, BPO operations, virtual assistance, healthcare administration, or a similar customer-facing role.

• Strong phone-handling capabilities for frequent incoming and outgoing calls.

• Exceptional organizational skills and attention to detail.

• High level of computer literacy and expertise in Google Workspace, Microsoft Office, or similar business applications.

• Ability to learn new systems, adhere to procedures, and manage confidential patient information with care.

• Strong interpersonal skills, sound judgment, and effective communication with patients, medical professionals, and internal teams.

• Self-driven, reliable, and comfortable working independently in a fully remote setting.

• Willingness to work US business hours, including Eastern, Central, or Pacific Time.

• Access to a dependable computer, high-speed internet, an appropriate home workspace, backup equipment, and connectivity.

• Preferred: 1–2 years of experience supporting US healthcare accounts, medical practices, insurance providers, or healthcare-related BPO operations.

• Preferred: Familiarity with medical terminology, patient scheduling, insurance verification, or medical office workflows.

• Preferred: Hands-on experience with EMR/EHR platforms such as Epic, Cerner, Athenahealth, or NextGen.

• Preferred: Previous roles as a Medical Virtual Assistant, Medical Receptionist, Patient Care Coordinator, or Healthcare Customer Service Representative.

• Preferred: Degree or educational background in healthcare, nursing, medical administration, or a related field.

• Preferred: Knowledge of HIPAA regulations or an existing HIPAA certification.

• Preferred: Experience working with US-based clients or in distributed international teams.

🏝️ Benefits

• Fully remote - Latin America.

• Independent Contractor position.

• Full-time schedule aligned with the business hours of the assigned US client.