Medical Virtual Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to and initiate patient calls for scheduling, reminders, and general inquiries.

• Confirm insurance eligibility and benefits while assisting with pre-authorization requests.

• Manage patient intake forms and update records within the EHR system.

• Facilitate referrals, follow-ups, and communication with healthcare providers.

• Direct clinical or billing inquiries to the appropriate staff members.

• Ensure all patient information is handled in compliance with HIPAA regulations.

• Assist U.S. healthcare practices with front-office and administrative tasks.

• Aid patients in getting scheduled, verified, and supported, allowing providers to concentrate on care.

⛳️ Requirements

• Minimum of 1 year of experience in a medical office, healthcare call center, or patient services position.

• Exceptional spoken and written English with a calm, professional telephone demeanor.

• Knowledge of medical terminology.

• Proficient in using EHR or practice management systems.

• Excellent organizational and multitasking abilities.

• Availability to work during U.S. business hours.

• Located in the Philippines, with a dependable home office and stable internet connection.

• Experience in insurance verification or prior authorizations is a plus.

• Familiarity with AdvancedMD, athenahealth, or eClinicalWorks is a plus.

🏝️ Benefits

• Health Maintenance Organization (HMO).

• Paid Time Off (PTO).

• Mental Health Leave.

• Birthday Leave.

• Gym Allowance.

• Extra Holiday Pay.

• Remote Work Setup.

• Opportunities for professional growth and development.