Medical Virtual Assistant

This is a fully remote position, open to applicants in Jamaica.

📋 Description

• Manage incoming and outgoing patient calls for appointments, reminders, and general questions.

• Confirm insurance eligibility and benefits while assisting with pre-authorization requests.

• Process patient intake documents and maintain accurate records in the EHR system.

• Organize referrals, follow-ups, and facilitate communication with healthcare providers.

• Direct clinical or billing inquiries to the appropriate personnel.

• Maintain patient confidentiality in accordance with HIPAA regulations.

• Assist U.S. healthcare organizations with front-office duties and administrative tasks.

⛳️ Requirements

• Minimum of 1 year experience in a medical office, healthcare call center, or patient services environment.

• Exceptional verbal and written English communication skills with a calm and professional demeanor on the phone.

• Knowledge of medical terminology.

• Proficiency in using EHR or practice management software.

• Strong organizational abilities and the capacity to multitask effectively.

• Availability to work during U.S. business hours.

• Resident of Jamaica.

• A dependable home office setup with a stable internet connection.

• Experience in insurance verification or prior authorizations is a plus.

• Familiarity with AdvancedMD, athenahealth, or eClinicalWorks is a plus.

🏝️ Benefits

• Health insurance coverage for contractors.

• Extra pay during holidays.

• Potential flexibility in work hours based on client requirements.

• Fully remote position.

• Mental health days provided.

• Performance-based incentives available.

• Annual review and appraisal process to assess performance.

• Opportunities for professional development and career advancement.