Medical Virtual Assistant

This is a fully remote position, open to applicants in Dominican Republic.

📋 Description

• Manage and respond to patient calls for scheduling, reminders, and general inquiries.

• Confirm insurance eligibility and benefits while assisting with pre-authorization requests.

• Process patient intake forms and maintain records within the Electronic Health Record (EHR) system.

• Facilitate referrals, follow-ups, and communication with healthcare providers.

• Direct clinical or billing inquiries to the appropriate staff members.

• Ensure all patient information is handled in compliance with HIPAA regulations.

• Assist U.S. healthcare practices with front-office responsibilities and administrative tasks.

⛳️ Requirements

• At least 1 year of experience in a medical office, healthcare call center, or patient services position.

• Exceptional spoken and written English skills, coupled with a calm and professional phone demeanor.

• Knowledge of medical terminology.

• Proficient in using EHR or practice management software.

• Strong organizational and multitasking abilities.

• Availability to work during U.S. business hours.

• Residing in the Dominican Republic, equipped with a reliable home office setup and stable internet access.

• Experience in insurance verification or prior authorization processes.

• Familiarity with systems such as AdvancedMD, athenahealth, or eClinicalWorks.

• Proficient in Spanish.

🏝️ Benefits

• Health insurance offered for contractors.

• Additional pay for holidays.

• Potential for flexible work hours based on client requirements.

• Fully remote position.

• Mental health days provided.

• Incentives based on performance.

• Annual review and appraisal opportunities.

• Pathways for professional development and advancement within the organization.