Medical Virtual Assistant

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Manage incoming and outgoing patient calls for scheduling, reminders, and general inquiries.

• Confirm insurance eligibility and benefits while assisting with pre-authorization requests.

• Process patient intake forms and maintain updated records in the electronic health record (EHR) system.

• Coordinate referrals, follow-ups, and facilitate communication with healthcare providers.

• Direct clinical or billing inquiries to the appropriate personnel.

• Ensure all patient information is handled in compliance with HIPAA regulations.

• Assist U.S. healthcare practices with front-office tasks and administrative responsibilities.

• Aid patients in scheduling appointments, verifying information, and providing support to allow providers to concentrate on care.

• Collaborate directly within client teams and utilize their tools.

⛳️ Requirements

• A minimum of 1 year of experience in a medical office, healthcare call center, or patient services position.

• Exceptional verbal and written English skills, accompanied by a calm and professional phone demeanor.

• Knowledge of medical terminology is essential.

• Experience with electronic health records (EHR) or practice management software is required.

• Strong organizational abilities and multitasking skills are necessary.

• Must be available to work during U.S. business hours.

• Candidates should be based in Colombia.

• A reliable home office setup with a stable internet connection is mandatory.

• Experience in insurance verification or prior authorizations is a plus.

• Familiarity with systems such as AdvancedMD, athenahealth, or eClinicalWorks is advantageous.

• Fluency in Spanish is considered a beneficial asset.

🏝️ Benefits

• Health insurance coverage for contractors.

• Additional pay during holidays.

• Work hours typically align with standard U.S. business hours, though some flexibility may be available based on client requirements.

• This is a fully remote position.

• Mental health days are provided.

• Performance-based incentives are offered in addition to the base salary.

• An annual review and appraisal process is in place.

• Opportunities for professional development and career advancement are available.