Medical Virtual Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Confirm patient insurance details upon check-in and ensure accurate, updated insurance records are documented.

• Analyze denied claims, determine reasons for denial, assist in claim reprocessing, and monitor follow-up actions.

• Examine and handle Explanation of Benefits documents while addressing EOB backlogs.

• Address outstanding insurance balances and resolve issues related to patient accounts.

• Facilitate claims-related processes, including those for Cigna and Veterans Affairs.

• Oversee vendor payments, including issuing checks as necessary.

• Ensure completion, accuracy, and compliance of SOAP notes.

• Keep track of missed and canceled appointments while identifying scheduling patterns.

• Generate reports on balances, appointments, EOB backlogs, denied claims, and additional operational metrics.

• Manage communication between the provider, care team, and administrative personnel.

• Proactively identify gaps in workflows, billing issues, documentation delays, scheduling challenges, and patient account concerns.

• Suggest actionable solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a healthcare practice in the US.

• Knowledge of insurance verification, EOBs, claims processing, denied claims, patient balances, or billing assistance.

• Familiarity with CPT and ICD-10 coding.

• Excellent communication skills in English, both written and spoken.

• Strong executive presence and a professional communication approach.

• Must be proficient in Mac OS.

• High attention to detail and a commitment to follow-through.

• Capability to work independently with minimal oversight.

• Demonstrated leadership experience or a high level of accountability in previous positions.

• Proactive mindset with the ability to anticipate needs without prompting.

• Highly detail-oriented in billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient while collaborating with busy providers.

• Confident, professional, and organized in all communications.

• Responsible for personal accountability in assigned tasks.

• Resourceful and self-motivated when adapting to new workflows.

• Trustworthy and dependable, with a comfort level in handling sensitive information.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Opportunity for remote work setup.