Medical Virtual Assistant

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Verify patient insurance following check-in and ensure accurate documentation is maintained.

• Analyze denied claims, determine reasons for denial, assist in reprocessing, and monitor follow-up actions.

• Review and manage Explanation of Benefits (EOB) documents, addressing any backlogs.

• Resolve outstanding insurance balances and address patient account issues effectively.

• Assist with claims workflows for Cigna and Veterans Affairs.

• Oversee vendor payments, including processing checks when necessary.

• Monitor the completion, accuracy, and compliance of SOAP notes.

• Track missed and canceled appointments while identifying scheduling trends.

• Generate reports on balances, appointments, EOB backlogs, denied claims, and other key operational metrics.

• Provide clear insights and actionable recommendations in reports.

• Facilitate communication among the provider, care team, and administrative personnel.

• Identify challenges related to workflow, billing, documentation, scheduling, and patient accounts.

• Propose solutions aimed at enhancing clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a healthcare practice in the US.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and follow-through capabilities.

• Ability to work independently with minimal supervision.

• Demonstrated leadership, ownership, or accountability in previous roles.

• Proactive mindset with the ability to anticipate needs before being asked.

• Highly detail-oriented when managing billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when collaborating with a busy provider.

• Confident, professional, and organized in all forms of communication.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy and dependable, particularly when handling sensitive information.

• Previous experience supporting a chiropractic clinic is a plus.

• Familiarity with Cigna or Veterans Affairs claims is advantageous.

• Experience in clearing EOB or billing backlogs is beneficial.

• Experience in preparing operational or billing reports is desirable.

• Background in mentoring, training, or supporting new team members is a plus.

• Experience working closely with clinic owners, providers, or executive-level leaders is a benefit.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Flexible remote work arrangement.