Medical Virtual Assistant – Administrative, Patient Support

This is a fully remote position, open to applicants in Brazil, +6 more countries.

📋 Description

• Manage incoming patient calls and conduct outbound follow-up communication with patients and insurance providers.

• Direct clinical inquiries to the appropriate providers and address daily voicemail messages.

• Initiate, submit, monitor, and resolve prior authorization requests for diagnostic imaging (MRI, CT, X-ray) and orthopedic procedures.

• Gather clinical notes, navigate insurance websites, secure pre-authorization approval numbers, track expiration dates, and document results in AdvancedMD.

• Schedule, modify, and confirm patient consultations using AdvancedMD.

• Prepare, send, and monitor specialty referrals for physical therapy, diagnostic imaging, and external specialist consultations.

• Confirm the receiving facility's acknowledgment of referrals.

• Arrange new patient consultations and follow-up appointments in accordance with clinical protocols.

• Ensure that provider schedules are balanced and that patient demographic information is current.

• Oversee the general informational email inbox and address administrative inquiries.

• Maintain organized email communications.

• Act as an administrative liaison between patients, front-office personnel, the clinical team, and external healthcare facilities.

⛳️ Requirements

• 2+ Years of Healthcare Experience: Direct experience in a medical office, clinic, or healthcare administrative setting.

• Fluent English Communication: Exceptional verbal and written English skills with a clear, accent-neutral phone presence and strong listening comprehension.

• Experience with Prior Authorizations & Referrals: Proven track record in processing insurance prior authorizations for medical procedures and handling outgoing specialty referrals.

• Proficiency in EMR & Systems: Familiarity with Electronic Medical Record (EMR) platforms, practice management systems, email applications, and web portals.

• Understanding of HIPAA Compliance & Confidentiality: In-depth knowledge of HIPAA privacy regulations, medical terminology, and standards for patient confidentiality.

• Remote Workspace Setup: A private, quiet home office with a lockable door, high-performance computer (PC/Mac), reliable high-speed internet connection, backup internet/power solutions, and a noise-canceling headset.

• Preferred: 1+ Year of Orthopedic/Sports Medicine Experience: Direct knowledge of musculoskeletal terminology, diagnostic imaging orders, and orthopedic care processes.

• Preferred: AdvancedMD Experience: Practical experience navigating AdvancedMD software for scheduling, charting, and administrative tasks.

🏝️ Benefits

• Competitive salary and compensation package.

• Opportunities for professional development and growth.

• Flexible work environment with remote work options.

• Comprehensive health benefits and wellness programs.

• Supportive team culture focused on collaboration and excellence.