Administrative Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and oversee processes for monitoring outstanding tasks, pending decisions, unresolved issues, and project dependencies.

• Define task ownership, set deadlines, and implement follow-up procedures.

• Conduct research, gather information, organize findings, and present data to support initiatives and business decisions.

• Maintain project documentation on the Gardening App SharePoint site.

• Offer administrative and operational assistance to team members and leadership.

• Coordinate and arrange team meetings, including calendar invitations, scheduling modifications, and logistical details.

• Manage scheduling conflicts and address meeting declines.

• Create and circulate meeting agendas and accompanying materials.

• Prepare and share meeting summaries, documenting discussions, decisions, action items, owners, and deadlines.

• Keep meeting minutes and records organized across notebooks, SharePoint folders, email, and various communication channels.

• Follow up on pending action items.

• Enter, update, and maintain data in the OnlyPlants CRM system.

• Conduct research and coordinate the purchasing and ordering of supplies and materials.

• Monitor and manage incoming Tier 1 customer support tickets.

• Troubleshoot and resolve routine customer issues, communicate solutions, and close tickets.

• Escalate Tier 2 and Tier 3 support requests as necessary.

• Track ticket status and ensure prompt attention to customer inquiries.

• Respond to user questions, concerns, and feedback.

• Collect, organize, and document feedback from alpha and beta testers.

• Identify recurring issues and relay findings to the appropriate team members.

• Assist with product updates, announcements, and user communications.

• Document and route user feedback and support requests for further follow-up.

⛳️ Requirements

• High school diploma or equivalent; an associate degree or relevant administrative training is preferred.

• 2–4 years of experience in administrative coordination, office administration, project support, or a similar role.

• Strong organizational abilities and capacity to manage multiple assignments and competing priorities.

• Excellent written and verbal communication skills.

• Keen attention to detail and a commitment to maintaining accurate records and documentation.

• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and SharePoint.

• Experience in coordinating meetings, maintaining calendars, preparing meeting minutes, and tracking action items.

• Ability to research, gather, organize, and effectively present information.

• Strong customer service skills with a professional, solutions-oriented approach.

• Experience with CRM systems and customer support ticketing platforms is preferred.

• Familiarity with Microsoft Teams, SharePoint, and collaborative project management tools is preferred.

• Experience providing Tier 1 technical or customer support is preferred.

• Experience supporting software development teams, technology initiatives, or early-stage product launches is preferred.

• Familiarity with alpha/beta testing processes and collecting user feedback is preferred.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote working options.

• A collaborative and inclusive work environment.