Medical Services Specialist, Czech, English

This is a fully remote position, open to applicants in Poland.

📋 Description

• Act as the main point of contact for customers reaching out to the Information Center concerning products and services.

• Provide information about products and/or disease states through telephone, email, and written correspondence.

• Address inquiries related to product information, pricing, patient education materials, product quality issues, adverse experiences, and other customer questions.

• Foster and sustain relationships with both internal and external customers while addressing their inquiries.

• Participate in outbound initiatives and convey specific product messages.

• Manage customer inquiries to reach successful resolutions.

• Deliver product and disease state information, including both on- and off-label information in accordance with Standard Response guidelines.

• Ensure customer service and prompt resolution at the point of contact.

• Relay product information and offers to physicians, healthcare staff, and consumers through outbound teleservice.

• Assess and escalate calls as necessary.

• Address email, fax, and other non-phone inquiries.

• Adhere to industry regulations, including those related to adverse events and product quality processes.

• Handle assigned project tasks in a timely manner.

• Stay updated with current product, medical, disease, and industry knowledge.

• Document customer information and interactions in the appropriate systems.

• Communicate customer calls, issues, trends, programs, and solutions.

• Collaborate with team members on product, medical, and business issues and share best practices.

⛳️ Requirements

• Fluency in Czech and English at the C1/C2 level is essential.

• Previous experience in a call center setting is preferred.

• Strong preference for candidates with experience providing medical information and customer service to healthcare professionals via phone.

• Proven competency in using information technology, PCs, and databases.

• Exceptional verbal, telephone communication, and written skills are required.

• Capability to multitask effectively.

• Strong problem-solving and decision-making abilities.

• Good time management, interpersonal, and organizational skills.

🏝️ Benefits

• 23 days of paid leave annually.

• Replacement contract offered.

• Daily WFH allowance of EUR 1.50.

• Fully remote work option available.

• Medical insurance scheme provided.

• Technical hardware equipment supplied by the company.

• Referral program enabling you to earn additional bonuses.

• Access to a global learning platform for personal and professional growth.