Medical Scheduling Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver administrative and operational assistance for the Benefits Determination Unit.

• Organize and oversee scheduling, tracking, and administrative tasks for peer-to-peer reviews, physician assessments, and Medical Director consultations.

• Keep records of reviewer availability, credentials, and related documentation.

• Facilitate benefit determination processes, which include review coordination, documentation, tracking, communication, escalation, reporting, meeting support, and case assignments.

• Contribute to process improvement initiatives and ensure efficient workflow management.

• Ensure accurate documentation and ensure the confidentiality of sensitive information.

• Assist in audit and reporting activities.

• Raise any identified workflow or compliance risks.

• Work remotely utilizing company-provided equipment.

⛳️ Requirements

• Bachelor’s degree with two years of relevant experience in healthcare, managed care, and/or customer service, or a high school diploma (or equivalent) alongside five years of relevant experience in the same fields.

• Consideration will be given to equivalent combinations of education and experience.

• Excellent organizational, written, and verbal communication skills.

• Professional demeanor and the ability to collaborate effectively with various levels of professionals and staff, both internally and externally.

• Highly motivated, detail-oriented, with the capability to take initiative and work both independently and as part of a team.

• Strong interpersonal and interactive skills.

• Advanced proficiency in MS Office Suite, including the ability to document information while taking calls.

• Ability to identify issues, adhere to established processes, escalate concerns as necessary, and ensure timely completion of tasks.

• Capacity to be flexible, manage multiple priorities, and meet deadlines.

• Ability to maintain confidentiality and handle sensitive healthcare information appropriately.

• Must pass required background checks and a 10-Panel Drug Screen upon hiring and throughout employment.

• High-speed internet connection via cable or fiber optic with a minimum download speed of 20 Mbps, upload speed of 5 Mbps, and maximum latency of 100 milliseconds, to be installed before starting.

• Frequent use of computer and phone systems.

• Capability to remain stationary and seated for extended periods, communicate effectively, inspect information, perform repetitive motions, interpret data, solve problems, make decisions, organize and plan, and uphold a positive and professional attitude.

• A quiet workspace with minimal background noise for calls is essential.

🏝️ Benefits

• Annual performance-based discretionary incentive.

• Coverage for medical, dental, and vision needs.

• 401(k) plan with a competitive employer match.

• Company-paid life and disability insurance.

• Paid parental leave along with wellbeing incentives.

• Generous paid time off, including time for volunteering.

• Flexible spending accounts for healthcare and dependent care expenses.

• Opportunities for professional development and tuition reimbursement.

• Flexibility for remote work (dependent on role).

• Equipment provided by the company.

• Opportunities for significant personal and professional growth.