Medical Revenue Cycle – Collections Specialist

This is a fully remote position, open to applicants in Florida, +3 more locations.

📋 Description

• Create aged accounts receivable reports for designated accounts and discuss them with management.

• Prepare reports tailored to specific clients.

• Review outstanding accounts and issues prior to reaching out to clients.

• Foster positive client relationships and conduct weekly reviews of open A/R to minimize DSO.

• Develop and manage collection documentation for each client.

• Engage in business-to-business calls and correspondence within a dynamic, goal-driven environment.

• Deliver customer service related to collection matters.

• Address and resolve client discrepancies and short payments.

• Initiate customer calls, send emails, report on open A/R, and suggest account adjustments.

• Decrease delinquency rates for assigned accounts.

• Collaborate with departmental management and internal teams to address aged accounts.

• Provide weekly and monthly reports to the direct supervisor.

• Interact with both internal and external customers.

• Assist leadership with departmental policies and trending reports.

• Protect PHI, passwords, and company information; report security incidents in accordance with policy.

• Utilize AI tools to facilitate daily tasks, enhance efficiency, and improve output quality.

• Acquire a comprehensive understanding of Paradigm’s organization, products, operations, and clientele to deliver exceptional service.

⛳️ Requirements

• A Bachelor’s degree or equivalent experience.

• Strong organizational skills and attention to detail.

• Excellent problem-solving capabilities.

• Familiarity with Paradigm systems and processes, customers, and the industry.

• Demonstrated ability to partner and work collaboratively.

• Outstanding time management and prioritization skills.

• Self-driven and capable of working independently with minimal supervision.

• Proficient computer skills, including Microsoft Office and web-based applications.

• Clear, concise, and professional verbal and written communication skills.

• Ability to communicate effectively with all members of the company and external customers, employing diplomacy and tact.

• Capability to operate a personal computer for extended periods.

• Maintain consistent and dependable attendance during scheduled work hours.

• Uphold the confidentiality and integrity of PHI in accordance with HIPAA and internal Privacy and Information Security policies.

• Adhere to Paradigm Information Security requirements and policies.

• Employ AI tools in compliance with established processes and guidelines.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement plan options with employer matching.

• Opportunities for professional development and advancement.

• Supportive work environment promoting work-life balance.