Collections Analyst – Evictions

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Engage in proactive, multichannel outreach (phone, WhatsApp, and email) to clients involved in arbitration proceedings, employing strategic negotiation techniques to resolve outstanding debts or establish amicable move-out agreements.

• Oversee the crucial 35- to 60-day period of the arbitration process to avert the initiation of eviction proceedings.

• Collaborate directly with the internal legal team and attorneys to formalize agreements, settlement terms, and the suspension of arbitration actions.

• Manage high-value contracts and complex asset cases that have been redirected from automated digital and AI-driven collections workflows.

• Negotiate terms in accordance with approval-authority policies, settlement amount assessments, and tailored payment-plan proposals.

• Monitor and achieve operational targets as well as daily productivity KPIs.

• Update stages and case histories within CRM and arbitration-chamber management systems.

• Assist in streamlining workflows for the new internal team and recommend ongoing enhancements to operational and legal processes.

⛳️ Requirements

• Robust experience in strategic negotiation, complex credit recovery, litigation, or overseeing high-value portfolios.

• Proficient in managing financial settlements, determining payoff amounts, overseeing discount thresholds and approval limits, and conducting extrajudicial/arbitration collections activities.

• Proven experience in target-driven operational settings, utilizing dialers and multichannel outreach, while tracking performance metrics.

• Intermediate skills in CRM tools, collections systems, and spreadsheet software (Google Sheets or Microsoft Excel).

• Exceptional verbal and written communication abilities, with expertise in managing challenging conversations firmly, assertively, and empathetically.

• Strong organizational skills, self-directed time management, and digital proficiency to handle multiple channels concurrently.

• An attained or ongoing degree in Law, Business Administration, or a related area is advantageous.

• Familiarity with Brazil’s Tenancy Law, eviction processes, arbitration chambers, or experience in proptechs/fintechs is a plus.

🏝️ Benefits

• Competitive salary

• Profit-Sharing and Results-Based Bonus (PLR — for eligible roles)

• Variable compensation (for eligible roles)

• Health insurance

• Dental insurance

• Life insurance

• Wellhub (Gympass)

• QuintoCare (free psychological, legal, social, and financial support)

• Meal and food allowance

• Birthday day off

• Mother’s Day and Father’s Day benefits

• Home office allowance

• Work From Anywhere (WFA) program

• Childcare assistance

• Support for parents of children with atypical needs

• Extended parental leave

• Kit Leiturinha

• Partnerships with educational institutions